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Support
Support
Support
Support
Support
Every HJY product is backed with free 24/7/365 technical support. An HJY Technical Specialist will promptly assist you by phone, by fax or by e-mail with any problems.

Here are some great support features that you don't want to miss out on:

  • 24/7 Phone Support
  • On-Site/Remote Training
  • Advance Replacement on Spares
  • 3 Years Extended Warranty Availble
  • Product Support
  • Technical Support
  • Purchasing Help
  • Order Support

Technical Support

Get help with troubleshooting, fixing issues, or tailored solutions. Technical support hours will vary between Level 1-3 with guaranteed response times and on-site support options. Technical support is provided by phone and email during the following times:

  • Guaranteed response time
  • 3 options for technical support hours:

Level 1: Normal business hours are: Beijing standard time from 8am to 6pm - excluding holidays

Level 2: Extended business hours are: Beijing standard time from 7am to 10pm - excluding holidays

Level 3: 24/7

Product Advice

Get all answers about products, warranty, datasheets, etc.  Contact our sales representative or HJY Support team by phone or send an email. We can help with any questions or issues with your products Monday through Friday (excluding major holidays) from 8:30 AM to 6:00 PM.

Call: 86-13686802450 or Email: info@huajiayu.com

Time: Monday through Friday

Purchasing Help

Get help about order status, returns, invoices, or other issues. Our Sales support team is available to help with any questions or issues with your products Monday through Friday (excluding major holidays) from 8:30 AM to 6:00 PM.

Call: 86-18664306976 or Email: sales@huajiayu.com

Time: Monday through Friday

Order Support

Get instant help about product pricing, payment, delivery, etc. Our Sales support team is available to help with any questions or issues with your products Monday through Friday (excluding major holidays) from 8:30 AM to 6:00 PM.

Call: 86-18664306976 or Email: sales@huajiayu.com

Time: Monday through Friday

Product inquiry
Thank you for your interest in our company, products, and services. In order to better serve you, please take a minute to fill in the following form. We will either pass this information to a distributor in your area, or our sales will contact you directly. In addition, we would like to provide you with some pertinent information regarding our approach to the protection of your personal data. You can visit our Privacy Policy for more information. ※Fields marked with an asterisk (*) are required
Visit Us

2F,Hengxin Intelligent Science and Technology Park, Shuikou Sub-district Office, Huicheng District, Huizhou 516000, Guangdong, China

Email Us

sales@huajiayu.com

Call Us

86-18664306976

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R&D Center and Sales Team office
  • 2F,Hengxin Intelligent Science and Technology Park, Shuikou Sub-district Office, Huicheng District, Huizhou 516000, Guangdong, China
  • 86-18664306976
Production line and warehouse
  • 8F,Hengxin Intelligent Science and Technology Park, Shuikou Sub-district Office, Huicheng District, Huizhou 516000, Guangdong, China
  • 86-18664306976
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